Full Length Research Paper
Hind Khalid Sarayrah
Abstract
The study aimed at identifying the satisfaction levels of beneficiaries from the services of the healthcare centers in khraibat Al- Souq which are associated with the internal and external environmental factors of the healthcare center. To achieve this purpose, the study used a regular random specimen with a fracture preview of 25% of the reviewers of the healthcare center on a day visit. Frequencies, percentages, arithmetic averages and standard deviations have been used together with t-test for a single specimen for analyzing the data and reach the desired results. The most important finding of the study was that the beneficiaries from the services of the healthcare centers in Khraibat Al- Souq reported that these services were far from their place of residence. Therefore, those who are responsible must take this into account because of the utmost importance of the distance and its relationship to the level of satisfaction with the recipient of the service. The results of the study showed that the level of satisfaction was high concerning the internal environment, systems and work procedures, "the evidence for this is that the results of t-test were high. As for peripheral health care offered by the health center, the level of satisfaction was low. Accordingly, the concerned authorities must pay attention to this aspect by regular comprehensive monitoring of the healthcare centers.